TERMS & CONDITIONS

At BG Touch, we believe that exceptional customer service is the cornerstone of a successful business. Our team is dedicated to providing you with the highest level of support before, during, and after your purchase. Whether you have questions about our products, need assistance with an order, or want to learn more about our services, we are here to help every step of the way.

We understand that shopping online can sometimes raise questions, and we want to ensure that you feel confident in your purchase with us. Our customer care team is available to address any concerns and provide assistance quickly and efficiently. You can reach out to us in a variety of ways, and we will respond promptly to ensure you have a smooth and satisfying experience.

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How to Contact Us

We are here for you! Below are the different ways you can reach us:

• Email Support: For any inquiries, feel free to email us at [insert email address]. We strive to respond within 24–48 hours, ensuring you get the information you need in a timely manner.

• Phone Support: If you prefer to speak with someone directly, our customer care team is available by phone at [insert phone number]. We're happy to assist you during business hours, Monday to Friday, from [insert business hours].

• Live Chat: For quick questions or instant support, use the live chat feature on our website. Our team is ready to assist you in real-time during business hours.

• Social Media: You can also reach out to us through our social media channels ([list your platforms]) for inquiries, feedback, or general questions. We're active on these platforms and aim to engage with our community.

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Our Commitment to You

• Fast and Friendly Support: Our customer care team is trained to assist you with anything you need. Whether you’re shopping for the perfect product, need help with your order, or have a simple query, we are committed to providing fast, friendly, and professional support.

• Easy Returns & Exchanges: We want you to be completely satisfied with your purchase. If for any reason you're not happy, please refer to our returns and exchanges policy for a straightforward process. We offer hassle-free returns on eligible products to make your shopping experience worry-free.

• Order Tracking & Shipping Support: Once you’ve placed an order, we’ll keep you informed every step of the way. If you need help tracking your order or have any concerns about shipping, our customer care team is here to provide the information you need.

• Feedback Welcome: At BG Touch, we value your feedback. If you have suggestions on how we can improve our products or services, or if you just want to share your experience, please let us know! Your input helps us improve and ensures we’re always meeting your expectations.

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Why Choose BG Touch?

Our customer care is built around you. We know that customer satisfaction is the key to building lasting relationships, and we’re committed to ensuring that your experience with us is seamless, enjoyable, and stress-free. We appreciate your trust and support, and we aim to always go the extra mile to make sure you’re happy with your purchase.

We’re here to assist you every step of the way—before, during, and after your order. If you have any questions, don’t hesitate to contact us. We're always happy to help!

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1. Acceptance of Terms

By accessing and using BGTouch.ca, you agree to be bound by these Terms and Conditions. If you do not agree to any part of these terms, please do not use our website or services.

2. Who We Are

BGTouch is a Canadian-based eCommerce platform providing our customers with an exceptional shopping experience that exceeds expectations every time. We are dedicated to offering a diverse range of high-quality products, designed to meet the needs and desires of our global customer base. By focusing on customer satisfaction, we aim to create a seamless, user-friendly shopping environment that fosters trust, loyalty, and lasting relationships. BGTouch is not just a store, but a partner in helping you find exactly what you need, when you need it, with the confidence that we are here to support you every step of the way.

3. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

• Violate any local, provincial, or federal laws

• Attempt to gain unauthorized access to our website

• Distribute viruses or malicious code

4. Product Descriptions and Pricing

We make every effort to ensure that product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them without notice.

5. Orders and Payments

All orders placed through BGTouch.ca are subject to availability and confirmation of payment. We accept major credit cards and other secure payment methods.

6. Shipping and Delivery

We ship across Canada. Delivery times are estimates and may vary due to external factors. Full shipping details can be found on our Shipping Policy page.

7. Returns and Refunds

Your satisfaction is important to us. Please refer to our Return Policy for detailed information on returns, exchanges, and refunds.

8. Account Security

You are responsible for maintaining the confidentiality of your account credentials. BGTouch is not liable for any loss or damage resulting from unauthorized access to your account.

9. Intellectual Property

All content on BGTouch.ca, including logos, images, text, and graphics, is the property of BGTouch and is protected by applicable copyright and trademark laws.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or practices of those sites.

11. Limitation of Liability

To the fullest extent permitted by law, BGTouch will not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our website or products.

12. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with the updated revision date.

13. Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada.

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